Shipping Policy – JW Studio21

At JW Studio21, we take great care in handcrafting and shipping each Happy Pets Line collar to ensure it reaches you safely and promptly.

Processing Time

✔ Handmade with Care: Each collar is made to order. Please allow 3-5 business days for production before shipping.

✔ Custom Orders: Personalized or custom-designed collars may take up to 7 business days to create.

Shipping Rates & Delivery Times

We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and chosen method.

Shipping Method	Estimated Delivery Time	Tracking Available
Standard Shipping	5-10 business days	Yes
Express Shipping	2-5 business days	Yes

🚚 Tracking Information: A tracking number will be provided once your order has shipped.

International Shipping

🌍Currently shipping within Switzerland. We do not offer international shipping at this time.  Please send us a message and we will see what we can  do.

Lost or Delayed Shipments

📦 If your order is delayed or lost in transit, please contact us, and we will work with the carrier to resolve the issue. We are not responsible for delays due to customs, weather, or carrier issues beyond our control.

Address Accuracy

🏠 Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Need Help?

📩 Contact us at info@jwstudio21.com if you have any questions about shipping or need assistance with your order (don’t forget to mention your order number).