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We’ve gathered the most common questions here to help you quickly find the info you need — from our handmade EM Ceramic collars to shipping, custom orders, and care tips.
If you don’t find what you’re looking for, feel free to reach out through our Contact Page or email us at info@jwstudio21.com — we’re always happy to help!
Our collars are thoughtfully handcrafted using EM Ceramic beads, known for their natural tick and flea-repelling properties. What makes our collars truly unique is the addition of semi-precious gemstones, each chosen for its beauty and energetic benefits. They bring a deeper layer of intention, promoting calm, balance, and well-being — all while adding a stylish, personal touch.
Yes! We only use pet-safe, high-quality materials. The EM beads are non-toxic and lightweight, and the gemstones are securely woven into the design to ensure both comfort and durability for daily wear.
With proper care, EM Ceramic beads remain active for 2-3 years or more! While gemstones don’t expire, many people like to “refresh” them occasionally by placing them in sunlight or moonlight. We also recommend rinsing the collar with clean water at least once a month to keep everything working at its best.
Most pets show reduced tick and flea activity within 1–2 weeks of wearing the collar regularly. The gemstones begin offering their subtle energetic support as soon as your pet puts the collar on.
Absolutely! Custom orders are one of my favorite things to create. You can request specific gemstones based on your pet’s personality, energy, or your favorite colors. Just reach out via our Contact Page or email info@jwstudio21.com — we’ll be happy to help bring your vision to life.
We typically ship within 2 business days. Custom orders may take a little more time depending on the materials and details requested, but we’ll always keep you in the loop.
Yes — we accept returns within 7 days of delivery if there’s an issue with sizing or product quality. Please reach out before returning so we can make it right.
For more information, please check our Return & Refund Policy.
We stand behind the quality of our work. If your collar arrives damaged, we’ll gladly repair or replace it. Just send a photo of the piece with the packaging of how it arrived and your order number to info@jwstudio21.com and we’ll take care of it.